Customer Guarantee

Strategic’s Customer Guarantee was created so that our customers know exactly what they can expect from us and the high level of customer satisfaction we strive for in everything that we do.

We are committed to offering customers value driven superior security solutions at competitive rates, which is why if you find a comparable service with another security provider that’s cheaper, we will match their rate and, in some cases, beat it. Conditions apply.

We strive to make every part of a customer’s experience with us as (simple)uncomplicated, pleasant and enjoyable as possible; however, security and safety are our top priority and when things don’t go quite as planned we think it is important for our partners to know what to expect from us.

That’s why we’ve created our 10-point Strategic Customer Guarantee for our customers.

OUR 10-POINT CUSTOMER GUARANTEE

  1. Your safety and security are our number one priority.
  2. We are committed to provide the highest value technically acceptable price with our ‘Price Match Guarantee’.
  3. Our team, including senior level management, are always available to help, 24 hours a day, 7 days a week.
  4. We will advise and recommend mitigation strategies if your risk changes due to evolving threats.
  5. We will keep you updated and provide value driven cost options on various threat mitigation strategies.
  6. We strive for superior service and we don’t tolerate substandard performance or unprofessionalism.
  7. You can be confident that issues will be handled quickly and with the utmost professionalism and candor.
  8. Prompt payment discounts will be applied quickly and seamlessly.
  9. We share your passion for protecting what matters most.
  10. We are committed to the privacy of your company’s information.

If we fail to meet this commitment, call us and we’ll provide you a prompt resolution.